FAQ

I thought you were a game store…where are the video games?
We are! In order to maintain a high level of quality and selection for our local customers, we’re unfortunately unable to sell video games through our website. Our website features plushies, apparel, and other merchandise, but you’ll have to visit us in person to see our selection of games!

How long will it take for my order to ship?
Orders typically take 24-48 hours to proccess. Delays may happen during holidays or other high-volume events.

How long does shipping take?
Shipping varies by region, but typically domestic orders take 2-6 days to arrive. International orders may take 14 days or longer depending on how it's handled in customs. Unfortunately we have no control over international shipping times. Please check your tracking for up to date information about your order.

Will I be charged customs fees or duties?
Any international customs fees or duties are unfortunately outside of our control. Check your country's customs specifications for more information.

There was an issue with my order, what should I do?
Whoops! Please contact pinkgorillagames@gmail.com and include your order number and we will help you out.

Do you accept returns?
Only on defective merchendise within 14 days. Please contact pinkgorillagames@gmail.com and include your order number and we will help you out.